RETURNS POLICY

We will happily offer an exchange, store credit or refund for all FULL PRICE items purchased in our online store that are returned to the store WITHIN 14 DAYS OF RECEIPT. They must be in the original condition, including tags and packaging. 
WE DO NOT OFFER RETURNS ON SALE ITEMS.

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at cheriealexiswalker@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please note that returns will need to be sent to the following address: 

Alexis Dawn Store

2/83 Shamrock St, Blackall, QLD 4472

Items sent back to us without first requesting a return will not be accepted. 

PLEASE NOTE: it is the customers responsibility to track their return item. 

You can always contact us for any return question at cheriealexiswalker@gmail.com.

 

Damages and issues
Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cheriealexiswalker@gmail.com.